mySpa Chicago Policies

Cancellations

If you must reschedule or cancel your services,please notify us 24 hours prior to your scheduled appointment to avoid being charged the full value of your services. Spa packages and groups of 3 or more require 48 hour notice in order to avoid being charged the full value of the services. A credit card is required at time of booking.

Arrival

We suggest arriving 15 minutes prior to your treatment so that you may enjoy your entire experience and the amenities we provide. Arriving late may limit your treatment time so that our next guest is not delayed.


Satisfaction

As a convenience, an automatic 20% service charge is added to all services which includes an 18% gratuity for the service provider(s). Additional gratuities are optional.


Safety

Please notify our spa consultants if you have any medical conditions that may be affected by our services. These include allergies, high blood pressure, or physical ailments. Please tell us if you are pregnant so that we may provide you with the proper guidance, care, and comfort you need. 


Privacy

We provide a robe and slippers for your comfort during your experience and a locker for your personal belongings. During your treatment, our therapists use professional draping techniques to ensure your privacy at all times, only exposing the area to be worked upon. While most spa treatments are best enjoyed without clothing, every step is taken to ensure discretion.


Comfort

You may request a specific gender for your spa appointment; however, we cannot guarantee that your request will be available. We encourage you to communicate your needs to your spa therapist at all times; this includes adjusting the amount of pressure applied during your treatment, music, or temperature. 


We request that cell phones and personal communication devices be turned off while in the spa so that you and our guests may experience a relaxing spa environment. 


Peace of Mind


Gift Certificates

mySpa Gift Certificates are available and may be used towards services or retail items.